AI customer service integrated with ChatGPT

Seamless switching of multiple languages around the world

7*24 hours all year round service customers

321WMS AI intelligent customer service System highlight

  • Docking with mainstream e-commerce platforms

    Achieving seamless connection of order customer service

  • Clear responsibility management

    Support multiple accounts, personnel authority division, accurately assess customer service performance.

  • Covers all types of languages around the world

    Covering all major global languages and minor languages, allowing you to provide customer service similar to local services to buyers without the need to master multiple foreign languages.

  • The system can automatically generate responses.

    Based on product information and buyer messages, it can automatically pre-generate customer service responses, greatly improving customer service efficiency.

  • Actively learn product knowledge

    AI independently learns product knowledge to provide customers with services that match the actual product.

  • Actively track order status

    Search for order status seamlessly according to buyer instructions and track order logistics information

  • Reduce the return rate

    Significantly reduce customer service costs, increase user satisfaction, and reduce the return rate